For Bookshelf Central to be completely attentive to their customers’ needs in the most efficient way possible
For Bookshelf Central to be completely attentive to their customers’ needs in the most efficient way possible, they needed a phone system that provided total freedom and flexibility. Since 95% of their sales are online, most of their customer calls involved questions related to shipping. Bookshelf Central wanted a solution that Manager David Caywood said, “would allow customer service reps to walk back and forth to the adjacent warehouse with the customer on the phone, while checking on inventory and shipments, and without having to transfer or call back the customer.
